Shipping & Delivery
Delivery by 1st Class Mail. If for any reason your products can not be despatched we will let you know in that time period. Please note that we do not split shipments. Items will ONLY be sent if they are in stock.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
The type of information we will collect about you includes:
Your name , Address, Phone Number, Email Address
Credit/Debit Card Details
If you telephone your order through your card is kept for approximately 7 days and then shredded ( destroyed).
We will never collect sensitive information about you without your explicit consent. ~
The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us.
If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, you should contact us.
We are happy to issue a credit note or refund for any items returned to us in fully saleable condition within 14 days of receipt of your order. The customer pays the return postage and ensures items are packed securely thus preventing damage on the return journey. Short-falls or order errors should be notified within 7 days.
We reserve the right to charge a 10% re-stocking fee on any returns which are not defective by manufacture. We will gladly organise a swap for you if you ordered incorrectly or wish you had a different item.
VAT No. 131 5400 21